Military Assistance Company, LLC (“MAC”) has ceased Bill Payment Services. As we previously communicated to you, all discretionary allotments (excluding Privatized Housing) are being returned Effective April 1, 2014 (you will need to contact your payroll department regarding any allotments that have been returned). If you have not done so, you need to immediately STOP your non Privatized Housing discretionary MAC Allotment deduction to Citizens Union Bank of Shelbyville. To stop your discretionary allotment, go to or contact your military paymaster. MAC representatives are available at 1-800-765-2110 during the business hours of 8:30 a.m.-5:00 p.m. Eastern Time, Mon-Fri. to answer any questions you might have as well as return, at no cost to you, any residual funds in your account via ACH deposit or check. You may also consult our website

Please Note: The following fees are assessed to accounts if residual balances are not retrieved:

Locator Fee: $35
Assessed to an account with a residual balance greater than $45 during the third month in which an invalid mailing address condition has occurred where MAC does not have a valid mailing address for the owner
Dormant Fee: $12
Assessed to an account with a residual balance greater than $12 after 6 months from last account bill payment or residual balance refund transaction
Write off Fee: Remaining Account Balance
Assessed to an account with a residual balance of $12 or less after 6 months from last account bill payment, residual balance refund transaction or deposit activity

Please Note: If you do not retrieve your residual funds, the balance, net of applicable fees, will be escheated in accordance with applicable state law.

MAC/FKNC is continuing its services for Privatized Housing with no changes.

MAC is proud to have served you; thank you for your patronage!

Lender or Housing Notice: MAC has ceased Bill Payment Services; the Lender and Housing Links are no longer available.